With the development of new communication tools, it is essential to pay particular attention to the protection of privacy. For this reason, we are committed to respecting the confidentiality of the personal information we collect.

We collect the following information:

Last name
First name
Mailing address
Postal code
Email address
Telephone / fax number

Personal information is collected through forms and through the interaction established between you and our website. As indicated in the following section, we also use cookies and log files to gather information about you.

Your personal information is collected through the following forms:

Website registration form
Order form

We use the information collected for the following purposes:

Order tracking
Information / promotional offers
Statistics
Contact

Your information is also collected through the interactivity that may occur between you and our website, specifically through:

Comments
Correspondence

We use this information for:

Information or promotional offers
Statistics
Contact

We collect certain information through log files and cookies, including:

IP address
Operating system
Pages visited and requests
Date and time of connection

Using these files allows us to:

Improve service and provide personalized support
Create personalized consumer profiles
Generate statistics

We are committed to offering you the right to object to and withdraw your personal information.

Right to object: the ability to refuse that your personal information be used for certain purposes mentioned during collection.
Right to withdraw: the ability to request that your personal information no longer appear, for example, on a mailing list.

To exercise these rights, you may contact us:

Email: info@otakurave.ca
Website section: Contact Us

We are committed to recognizing a right of access and rectification for individuals wishing to consult, modify, or delete information concerning them.

To exercise this right:

Email: info@otakurave.ca
Website section: Contact Us

The personal information we collect is stored in a secure environment. Individuals working for us are required to respect the confidentiality of your information.

To ensure the security of your personal data, we use the following measures:

SSL (Secure Sockets Layer) protocol
SET (Secure Electronic Transaction) protocol
Access management – authorized personnel
Access management – concerned individuals
Network monitoring software
Computer backups
Digital certificate development
Username / password
Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the security of your transactions. However, since no mechanism offers maximum security, some risk is always present when transmitting personal information over the Internet.

Our commitments regarding the protection of personal information meet the requirements of the following program:

TrustedSite